Returns & Refunds
Supplements are ingestible, so hygiene matters. We keep the policy simple and written before you need it.
30-day window, unopened
Unopened, sealed bottles can be returned within 30 days of delivery for a full product refund. Email hello@knurle.com with your order number first and we will send a return address. You cover return postage; we refund the product price to the original payment method within 5 business days of receipt. Original shipping is not refundable unless the error was ours.
Opened products
We cannot accept opened, partially used or unsealed ingestible products for hygiene and safety reasons, unless they are faulty, damaged in transit, or the wrong item was sent. That is standard for anything you swallow. If something is wrong with your order, write to us and we will sort it out.
Faulty, damaged or wrong item
Contact us within 14 days of delivery with your order number and a photo of the issue. We will offer a replacement or full refund including original shipping, and we will cover return postage if we ask you to send it back. We may ask you to dispose of a faulty ingestible rather than ship it back for safety.
Non-delivery & lost parcels
If tracking shows no movement for 10 business days past the estimate, email us. We will chase the carrier and, if it is genuinely lost, replace or refund.
Customs refusal
Refusing delivery because of duties/VAT is not a fault return. See Shipping. If a parcel is returned to us by customs, we refund the product price minus the outbound shipping and any return-to-sender fee the carrier charges.
Subscription
Knurle has no auto-renewing subscription. Every order is one-off. If we ever offer a subscription it will have a clear cancel-anytime mechanism before checkout.
How to start
Email hello@knurle.com with order number and reason. We answer within one business day. Please do not ship anything without a reply, because unsolicited returns cannot be tracked.
Your statutory rights
Nothing in this policy affects your mandatory consumer rights under UK, EU or applicable US law, including the Consumer Contracts Regulations (UK/EU) 14-day cooling-off for distance sales where applicable. For ingestibles the hygiene exception (Reg.28(3)(b)) applies once the seal is broken.